How does the valet service at Frankfurt Airport work?
Our valet service at Frankfurt Airport allows you to drop off your vehicle directly at the terminal. Simply call Frankfurt Airport 45 minutes before your arrival and arrange a meeting point with one of our employees. A Phoenix Parkservice employee will be waiting for you, collect your car keys and park your vehicle securely in our monitored parking lot.
On your return, once you have landed and received your luggage, call us again to arrange a meeting point with the driver. We will then hand over your vehicle directly at Terminal 1 or Terminal 2 of Frankfurt Airport so that you can continue your journey without delay.
What security measures does Phoenix Parkservice offer?
Your vehicle is securely stored with us in a video-monitored and fenced parking lot in Griesheim. Only authorized employees have access to your vehicle key, which is stored securely.
Can I book parking spaces near Frankfurt Airport in advance?
Yes, at Phoenix Parkservice you can conveniently reserve your parking space near Frankfurt Airport in advance. This allows you a stress-free journey to the airport, as your parking space is already secured. You can book online via our website or by telephone on +49 (0)17644541515. We recommend booking early, especially during peak travel times, to guarantee availability and benefit from our low prices.
What parking options does Phoenix Parkservice offer at Frankfurt Airport?
We offer various parking options, including short and long-term parking including valet service. All our prices are transparent.
Which payment methods does Phoenix Parkservice accept?
You can pay conveniently online by credit card, EC card, PayPal or on site by cash. When booking online, you have the option of paying securely via our website or paying when you return your vehicle.
How secure is my personal data at Phoenix Parkservice?
The protection of your personal data is a top priority for us. All data is processed and stored in accordance with the applicable data protection regulations. Further information can be found in our privacy policy.
What additional services does Phoenix Parkservice offer?
In addition to valet parking at Frankfurt Airport, we offer additional services such as vehicle cleaning, interior cleaning, refueling, maintenance work or charging of electric vehicles. These services can be booked in advance and are available for an additional fee. This means that your vehicle will be clean and ready for you to drive when you return.
How do I receive a reservation confirmation?
After completing your booking, you will immediately receive a reservation confirmation by e-mail. This will contain all the important details about your valet service at Frankfurt Airport, including the date, time and meeting point.
Does Phoenix Parkservice also offer a shuttle service?
Our main focus is on convenient valet parking at Frankfurt Airport. We therefore do not currently offer a shuttle service. With our valet service, you save time and start your journey relaxed by checking in directly at the terminal.
When and where can I drop off my vehicle at the valet parking at Frankfurt Airport?
Our valet service at Frankfurt Airport is available from 04:30 to 23:00.
My flight is delayed - what now?
We regularly monitor our customers’ flights and notice minor delays. However, if your flight is delayed by several hours or days, please inform us immediately by telephone on +49 (0)17644541515 or by e-mail. Please refer to our terms and conditions for more information about charges for flight delays or rebookings.
How big can my vehicle be for valet parking at Frankfurt Airport?
Our outdoor parking lot has no height limit, so vehicles of any height can enter. We charge an individual surcharge for minibuses, oversized vans and similar vehicles longer than 5 meters.
Can I cancel my parking space booking?
Yes, you can cancel your parking space booking for valet parking at Frankfurt Airport at any time. If you cancel earlier than 48 hours before your arrival, there is no charge. If you cancel your booking within 48 to 24 hours before arrival, we will charge a 50% cancellation fee. If you cancel less than 24 hours before your arrival, you will be charged 100% cancellation fee.
To cancel your parking reservation, you can contact us by phone at +49 (0)17644541515 or by e-mail. We are at your disposal and will be happy to assist you with the cancellation.